Our Terms
ACCEPTANCE AND APPLICABILITY
These Terms and Conditions are to be construed in accordance with the laws of the Commonwealth of Australia. By accepting a Stories for Walls quote and proceeding to payment, you have agreed to our Terms and Conditions, unless otherwise stipulated in writing. Every order requested by a customer and processed by Stories for Walls shall act as an agreement between the customer and Stories for Walls and each party accepts that the following Terms and Conditions shall apply herewith.
ABOUT STORIES FOR WALLS
Stories for Walls is based and operated from Brisbane Australia. Customers can reach us at hello@storiesforwalls.com or by WhatsApp and mobile on +61 400 740 780.
ABN: 777 91452 019
PAYMENTS, SHIPPING AND ESTIMATES
All prices for our products listed on our Website include GST for Australian customers. International customers are exempt from GST.
All projects will only be printed on proof of receipt of a 100% payment and the monies cleared. Payments can be made by using credit card or Paypal. Wallpaper and large decal printing will not proceed until final client approval has been sent via email. Stories for Walls does not accept any responsibility for project delays due to late payments, late sign offs, technical difficulties outside of our control or incorrectly prepared wall surfaces. Please refer to our Wall Preparation page for full requirements. Our prices are based on the cost of materials and production costs at the time the estimate was created. Our estimates are valid for 14 days from date of estimate.
Customers have the obligation to notify inaccuracies in their payment details immediately after discovery.
We try and ensure that all details, descriptions and prices, which appear on our Website, are accurate. Nonetheless, errors may occur. If we discover an error in the price of any product that the customer has ordered we will inform him or her of this as soon as possible and give the customer the option of reconfirming the order at the correct price or cancelling it.
As the shipping recipient, you are liable for all import duties, customs and local sales taxes levied by your country.
WALL MEASUREMENTS
Stories for Walls assumes that the customer has measured their wall according to our measurement guidelines. Any measurements given to Stories for Walls by the customer are solely the responsibility of the customer and should be checked again against our quote and invoice. Stories for Walls will not be held responsible for either incorrect sizes and measurements given by the customer, or for incorrect sizes accidentally provided by Stories for Walls and approved by the customer during the invoice process.
As a general rule, all walls are skew and not completely flat. For any measurements given to Stories for Walls by the client, we will need to add an extra 10cm onto each provided dimension as bleed/buffer. This buffer will accommodate any measuring inaccuracies or wall level imperfections and ensure your wallpaper is not cut too short.
CHECK THAT THE INFORMATION IS CORRECT
It is the full responsibility of the client to check information against the quote and final invoice. All measurements and details must be checked again before proceeding to payment. Payment of our invoice acts as an approval of all provided measurements. Once payment has been made, if any measurements outlined in the invoice are incorrect, Stories for Walls will not be held responsible.
SAMPLES
The wallpaper imagery and room settings on our site are for visual purposes only. Products may vary from the images on screen. A digital preview is never realistic enough in terms of colour and contrast. Whatever is printed out can never be expected to be the same as that seen on a computer monitor. Even an enlarged version of the same image will also differ from the digital preview. Our wallpapers are also printed on 2 different materials and each material produces a slightly different colour variation.
As such we recommend ordering samples and the responsibility for this falls upon the client who must request a sample print before proceeding with their full wallpaper. Stories for Walls does not accept any liability for colour discrepancies for any wallpaper orders that were not initiated with a sample print. To see costings for sample prints please click here.
ARTWORK
All artwork provided by Stories For Walls may only be used by customers with the consent of Stories For Walls.
All artwork created by Stories For Walls for the customer remains the intellectual property of Stories For Walls.
Proofs of all artworks will be submitted for customer’s approval via email. After approval, Stories For Walls shall not be liable for any errors which were not corrected by the customer in the proofs as submitted. Additional charges shall be made for any extra proofs that are required as a result of alterations requested by the customer after approval.
Stories For Walls has the right to charge the customer for any approved design time, regardless whether or not the customer proceeds with printing the final product or not.
Stories For Walls reserves the right to use photographs of installed wallpapers for advertising, marketing and portfolio uses. Stories For Walls will never use or advertise any personal artworks or photographs supplied by the customer for the design of their wallpaper.
Stories For Walls will not be held responsible for images purchased and edited by the customer's own designers.
Images supplied to Stories For Walls may have certain scale limitations and its inherit quality may not be suitable to fit certain wall specifications and will be addressed on a case by case basis.
In the event of artwork supplied by the client or purchased by the customer online, Stories For Walls can make suggestions if they feel the image quality does not match an acceptable standard; Stories For Walls cannot be held responsible for the overall quality of the artwork provided by the customer or purchased by customer online.
TURNAROUND TIME
The turnaround time is measured in working days and begins as follows
- Quote/estimate is approved
- 100% up front payment is made via our website
- Artwork is completed within 1-2 days from purchase and is sent to the customer for approval
- Sign off is received from the customer in writing via email - timeframe pending customer's response
- Upon approval, the artwork is immediately sent to the printers and queued for print, pending the printer's current schedule (usually within 2-3 working days)
- Delivery is arranged immediately after printing is completed.
On average, most wallpaper projects take approximately 10 and 14 working days from artwork approval to delivery, unless differently stated and agreed upon.
Paper Pop will not be held liable for any loss the customer may incur from our team not meeting unreasonable deadlines.
RUSHED JOBS
Any project order that requires a maximum of a 5 working day turnaround period (depending on the brief and size) will be considered a rushed job. An additional 5 % surcharge will be added to the final invoice.
Stories for Walls aims to provide the best quality in the short time allocated, but should there be any flaws or inconsistencies due to the limited time allocated, Stories for Walls will not be held responsible for loss of quality on receipt of the completed print. Rushed jobs will be for the risk of the customer.
CUSTOMER ERRORS
Please note, any issues due to customer’s inaccurate wall measurements or inadequately prepared wall surfaces, are the responsibility of the customer. Our team will do our best to help rectify the issue as cost efficiently as possible, but if any reprints are required, this will be at the expense of the customer.
PACKAGING AND DELIVERY
Stories for Walls takes utmost care to package goods securely and will not be held responsible for damages incurred whilst in transit and in the care of the courier company. The responsibility rests on the courier company / transport company to ensure goods are received in good order.
In the event that a delay should result due to poor management on behalf of the courier company, Stories for Walls denies all claims or penalties for late delivery. It is the responsibility of the customer to order their products in good time and allow for delivery delays.
WALLPAPER REMOVAL
When it is time to remove your wallpaper, remove at a 180 degree angle while pulling slowly against itself. If removed slowly and carefully either minimal or no paint will be removed and your wall will be glue and residue free. Please note, because we cannot know for certain your removal technique, the quality of your wall paint, how long it has been on your wall or if your paintwork has degraded over time, we cannot guarantee or accept any responsibility if your wall's paint work is damaged during the wallpaper removal process.
RETURNS & EXCHANGES
Stories for Walls does not offer returns, exchanges or refunds for any reason except for damaged or defective prints. Stories for Walls does not hold stock. Every order is made to print and therefore, every order is made and prepared just for our customers. If a print or product is believed to be defective, the customer must get in touch with Stories for Walls within 7 days of receiving their order along with clear photos of the issue so that Stories for Walls may assess the issue.
CANCELLATIONS & ARTWORK CHANGES
If you would like to cancel your wallpaper and receive a refund you must do so before your artwork is created and sent to you for approval. Artworks usually take 1-3 days to be presented after you have made your purchase. If you cancel after your artwork has been presented (but before printing), we will happily refund your wallpaper less a 1 hour artwork fee (AUD85) and a 1.75% credit card fee that we are charged by our payment gateway provider, regardless of whether your sale is completed or refunded. We cannot not cancel your wallpaper once it has been printed.
If you would like to change your measurements or completely change your wallpaper design before printing this is possible however, if your artwork has already been presented there will be a 1 hour artwork fee (AUD85) added to your order to redo each artwork. If you change the measurements or design before we have presented your artwork there is no design fee.
Orders that are cancelled after printing has commenced are non refundable.
COMPLAINTS AND DISPUTES
Should a customer have a complaint, please do not hesitate to email us at hello@storiesforwalls.com and we will look into the complaint as soon as possible.
After filing a complaint, we ask our customers to give us up to four weeks to resolve the problem.
We will always do our utmost to prevent disputes from arising. In the unfortunate event that a dispute associated with these terms and conditions does arise, the dispute or claim shall be subject to the exclusive jurisdiction of the Australian courts.
CHANGES TO TERMS OF SERVICE
You can review the most current version of our Terms and Conditions at any time by viewing this page.
Stories for Walls reserves the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
These Terms of Service were last updated May 15th 2019.
